Help
Questions & Answers
A few things people often ask us. If your question is not here, we would be glad to help.
Our charms are 925 sterling silver, and they slide onto most snake-chain charm bracelets. Each product page lists the materials for that piece; for example, the rosary bracelet in our Guadalupe gift set is gold-tone stainless steel.
Shipping is free on every order. Orders are processed within 1–3 business days, and delivery usually takes 7–15 business days within the US. You’ll receive a tracking number by email once your order ships. If your order hasn’t arrived within 30 days, contact us and we’ll send a replacement or a full refund.
For Christmas delivery, please order by December 5. For the Feast of Our Lady of Guadalupe (December 12), please order by November 25.
Our pieces are chosen to be given, and many arrive ready to gift. Our gift sets come in a gift box. If you have a question about the presentation of a particular piece, please contact us before ordering.
Unworn items can be returned within 15 days of delivery. Email us first and we’ll send instructions.
Still wondering? Send us a note or read our shipping & returns details.